Support
Email info.zenski@gmail.com and we will get back to you. Please include your device and app version — Settings shows both.
Do not send us health information by email. We do not need it to help you, and email is not a secure way to send it.
Common questions
A reminder did not arrive
Check that notifications are allowed for CareCircle in your device settings, that battery saving is not restricting the app, and that the medication schedule's time zone matches where you are. Phones limit how many reminders an app can queue at once, so the app schedules the nearest ones first. Reminders are a convenience — please do not rely on them as the only safeguard for a dose.
How do I add someone to my circle?
Settings → Family → Invite. Choose their role carefully: an administrator can manage the circle and its members, a caregiver can record care, and a viewer can only read. Everyone in a circle sees the care recipient's information.
Someone left the circle — what happens to what they wrote?
Their records stay, because the family relies on them, but their name is replaced with "Removed member". The Privacy Policy explains why.
How do I get a copy of my data?
Settings → Privacy & security → Export my data. The archive is prepared in the background, usually within a few minutes; pull down to refresh, then tap download. It stays available for seven days.
How do I delete my account?
Settings → Privacy & security → Delete account. You will need to have signed in recently. Deletion happens seven days later, and you can cancel it at any point during that week by opening the same screen and choosing "Keep my account". After that it cannot be undone.
How do I cancel my subscription?
Through the store you bought it from — Apple: Settings → your name → Subscriptions; Google Play: Profile → Payments & subscriptions. Deleting the app does not cancel a subscription. Refunds are handled by the store, not by us.
I forgot my password
Use "Forgot password" on the sign-in screen. The email contains a link that opens CareCircle directly so you can set a new password.
Is AI reading my care records?
No. AI assistance is off unless an administrator enables it for your circle and you accept the consent notice. Even then only the text you have selected is sent, never your files or your wider care history, and nothing is saved until you confirm it. Your data is never used to train models.
Reporting a security issue
If you believe you have found a vulnerability, email info.zenski@gmail.com with the details and steps to reproduce. Please give us a reasonable chance to fix it before disclosing it publicly, and do not access anyone else's data while investigating.